F&B Staff Assessment — Matobo Hills Lodge
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F&B Staff Assessment

Matobo Hills Lodge — Confidential

Section 1 of 40%

Welcome

This assessment helps us understand how you approach guest service. It takes 15–20 minutes and has three parts:

Part 1: Your approach to service (24 statements)
Part 2: Food & beverage knowledge (8 questions)
Part 3: Guest scenarios (6 situations)

There are no trick questions. Answer honestly — we want to know how you actually work, not what you think we want to hear.

Your progress saves automatically. You can return later on the same device if needed.

Please enter your name
Please enter a valid email
Please enter your phone number
Please enter your location
Please enter your experience
Please enter your timezone

This assessment is confidential and used only for recruitment at Matobo Hills Lodge. Your responses are sent securely to our hiring team.

Part 1: Your Approach to Service

Rate each statement from 1 (Strongly Disagree) to 5 (Strongly Agree). Answer based on how you actually work, not how you think you should.

Part 2: Food & Beverage Knowledge

Choose the best answer for each question. Don't worry if you're unsure — some questions test knowledge you can learn on the job.

Part 3: Guest Scenarios

Read each scenario and choose what you would actually do — not what sounds best on paper.

Assessment Complete

Thank you — your responses have been submitted to the hiring team at Matobo Hills Lodge. If you haven't already, please email your CV to hr@matobohillslodge.com with the subject line "Waiter Application — [Your Name]".